Refund Policy

Refund Policy

Every EpicGlow order is backed by our 30-Day Promise: try it, and if you're not seeing whiter teeth, we'll refund you.

The 30-Day Promise

If you're not satisfied with your results within 30 days of your delivery date, email hello@epicglow.com with your order number and we'll issue a full refund of your purchase price. You don't need to send strips back to us — we know how personal a whitening routine is, and we'd rather make it right than make you jump through hoops.

One refund per household under the 30-Day Promise. We reserve the right to decline requests that show a pattern of abuse.

How to request a refund

1. Email hello@epicglow.com with your order number and the email address used at checkout.
2. Let us know a little about your experience — it helps us keep improving the product.
3. We'll confirm your refund by email and process it within 2 business days.

Refund timing

Once we approve your refund, it's issued to your original payment method. Depending on your bank or card issuer, it can take 5–10 business days to appear on your statement.

Damaged or incorrect items

If your order arrived damaged or you received the wrong item, email us within 14 days of delivery with your order number and a photo, and we'll send a replacement or refund at no cost to you.

Order cancellations

Since most orders ship the same business day, we can only cancel or change an order if it hasn't shipped yet. Email hello@epicglow.com as soon as possible and we'll do our best to catch it in time.

Questions

Reach us anytime at hello@epicglow.com or +1 (754) 212-7700.